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EOs}rZ>QghHR bK%X}mZwH3kNO79Eb:5ky\Iю߿xE[r7_2Ӽ?IgVڊ׌/q#6KYu|T zp Pױe ټmJC_(?<gcwtqMPK!q_drs/downrev.xmlDN0w$Hli@- Q.Ml6ix@b<:vbwI]q-=)c3GX-//T)r;yŊtJ}%e5[߳^ュeh t㶓eQ̤%򃦞4_nQ0dmxkoBYޖwS38 dL@.PK-!Zf[Content_Types].xmlPK-!1_a /_rels/.relsPK-!t<?*drs/shapexml.xmlPK-!q_drs/downrev.xmlPK@@ ___f3fe]___PPT10=..(}u+okD' = @B D' = @BA?%,( < +O%,( < +DR' =%(D' =%(D' =4@BBBB%(D' =1:Bvisible*o3>+#.<* %(D' =+4 8?RCBBCB#ppt_wB*Y3>B ppt_w<* D' =+4 8?RCBBCB#ppt_hB*Y3>B ppt_h<* DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+#.<* :%(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+#.<* :o%(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+#.<* o%(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+#.<* %(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+#.<* %(+8+0+  +"$$ $w(  $ $  x uWW1?Rectangle 2"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!z,݃drs/downrev.xmlDN0EHkؠ!HBݪxmvO(l7Mz,e9s-ݲp3I)M%c45$D 3ifC}*!g(@eRF?*.#\I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!hndrs/downrev.xmlDAN0EH$v!4UU@"p!)٦uo}2ד t>ꧫh$֐yX.XJ{4;:Tc b|Tcɹoi;I]kƐtxLp=.I7_PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!hndrs/downrev.xmlPKp  H$ 0 C1. Discuss the situation in a respectful manner 2. Be specific 3. Discuss how a conflict (or problem) impacts them, you, the work group or project. (What do you feel is going on?) (Remember, you are asking not telling.),` 7   $ ^A?)?Picture 5PP  $  x@u1?Rectangle 8 N   ^  $  `u0e0e8c8c    ??Rectangle 2"PK!Zf[Content_Types].xmlMO &2WR=cJ`F0iK`#̼vLw 9uSq:w`G ^i ½KI)c/ $oVjTMRc|}042ҥCƔM̏P~*ka/8^DkHbL8e i"K\XN\6rco4y@_;oPK!1_a _rels/.relsj0 ѽqCNo^K [ILcX&m߾0XFo;>0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!1Xndrs/shapexml.xmlUMo6 x-FEb m#0,$Қ"Ur!͡(v= 7oGbi]mtGIֻy~y )?I?/]av6b0py%>VjJc1Ak 5HKvc"I2pE{d;%Y}`#dmш)w\FӬ*&5/e;`5b)'|:K~c ٺXK,Xdz SgSXC Yt6Lɟ#b)$D%_;꼴۪xaE|ʯ'$Eg@GPAY־V8B!1)KeRb9_qREzۅ?ޛDdn\)x0ȣ2+ W',J|4#'&,^zKARD5ɲѳݓ$Z+#.<*$%(D' =-s6Bwipe(left)*<3<*$DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+#.<*$0%(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+#.<*$0?%(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+#.<*$?%(+p+0+$ ++0+$ +"T!$ ((  ( (  xuWW1?Rectangle 2"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!z,݃drs/downrev.xmlDN0EHkؠ!HBݪxmvO(l7Mz,e9s-ݲp3I)M%c45$D 3ifC}*!g(@eRF?*.#\I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!@Ѷdrs/downrev.xmlDN0Mxx'#9)FC;\ۥ-0 t@> g6NV _oK`!9KN`>]MhtDĆ h2Ʈ'c^qy=pM {Zjj~7{#/V/ϋ^nRb_B\'`xy\ޥ<Igv\cKMgPK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!@Ѷdrs/downrev.xmlPKp  <$ 0 L4. Ask for the specific cause of the conflict. (From your perspective, what is happening here?) (Yes, I can imagine the challenge this presents  and we need to come up with a solution. What ideas might you have?).p nP   ( ^A?)?Picture 5PP  (  x u1?Rectangle 8 N     (  @u0e0e8c8c    ??Rectangle 2"PK!Zf[Content_Types].xmlMO &2WR=cJ`F0iK`#̼vLw 9uSq:w`G ^i ½KI)c/ $oVjTMRc|}042ҥCƔM̏P~*ka/8^DkHbL8e i"K\XN\6rco4y@_;oPK!1_a _rels/.relsj0 ѽqCNo^K [ILcX&m߾0XFo;>0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!+pdrs/shapexml.xmlUMo6 x-FEb m#0,$Қ"Ur!͡(v= 7oGbi]mtGIֻy~y )?I?/]av6b0py%>VjJc1Ak 5HKvc"I2pE{d;%Y}`#dmш)w\FӬ*&5/e;`5b)'|:K~c ٺXK,Xdz SgSXC Yt6Lɟ#b)$D%_;꼴۪xaE|ʯ'$Eg@GPAY־V8B!1)KeRb9_qREzۅ?ޛDdn\)x0ȣ2+ W',J|4#'&,^zKARD5ɲѳۓ$Z N2`dkZVXhvΒ,3,;[IMlXPc_rjMdSw`L7\y<'xe`kӃƞ5Շx8~~v;WeO" \Xɿmql:|$H^@LIPK-!Zf[Content_Types].xmlPK-!1_a /_rels/.relsPK-!+p*drs/shapexml.xmlPK-!Adrs/downrev.xmlPK  0 N6 Steps to Conflict Resolution (cont d)( ( ( (  zu1?Rectangle 12@ N    ___f3f___PPT10..(}u+DK' = @B D' = @BA?%,( < +O%,( < +D' =%(D' =%(DD' =A@BBBB0B%(D' =1:Bvisible*o3>+#.<*(%(D' =-s6Bwipe(left)*<3<*(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+#.<*(%(+p+0+( ++0+( +"  0& UM,5(  , ,  xuWW1?Rectangle 2"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!z,݃drs/downrev.xmlDN0EHkؠ!HBݪxmvO(l7Mz,e9s-ݲp3I)M%c45$D 3ifC}*!g(@eRF?*.#\I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!YĠdrs/downrev.xmlDAN0EH$vI*hVUAԄ 4I6mz{,G͗őAH' 6Ui>d0™=,s*=Ј1 6-k;:M!FHẗYIM - n*50>mWytfCW \_ԫBȲiu/Oש!^nTPK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!YĠdrs/downrev.xmlPKp  <$ 0 ~5. Ask for the solution. (For instance,  What do you think you need to do to help solve this situation? What is the next step? ) (This brings in accountability.).p d   , ^A?)?Picture 5PP  ,  xu1?Rectangle 8 N     ,  u0e0e8c8c    ??Rectangle 2"PK!Zf[Content_Types].xmlMO &2WR=cJ`F0iK`#̼vLw 9uSq:w`G ^i ½KI)c/ $oVjTMRc|}042ҥCƔM̏P~*ka/8^DkHbL8e i"K\XN\6rco4y@_;oPK!1_a _rels/.relsj0 ѽqCNo^K [ILcX&m߾0XFo;>0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!+pdrs/shapexml.xmlUMo6 x-FEb m#0,$Қ"Ur!͡(v= 7oGbi]mtGIֻy~y )?I?/]av6b0py%>VjJc1Ak 5HKvc"I2pE{d;%Y}`#dmш)w\FӬ*&5/e;`5b)'|:K~c ٺXK,Xdz SgSXC Yt6Lɟ#b)$D%_;꼴۪xaE|ʯ'$Eg@GPAY־V8B!1)KeRb9_qREzۅ?ޛDdn\)x0ȣ2+ W',J|4#'&,^zKARD5ɲѳۓ$Z N2`dkZVXhvΒ,3,;[IMlXPc_rjMdSw`L7\y<'xe`kӃƞ5Շx8~~v;WeO" \Xɿmql:|$H^@LIPK-!Zf[Content_Types].xmlPK-!1_a /_rels/.relsPK-!+p*drs/shapexml.xmlPK-!Adrs/downrev.xmlPK  0 N6 Steps to Conflict Resolution (cont d)( ( ( ,  zs1?Rectangle 12@ N    ___f3f___PPT10..(}u+DK' = @B D' = @BA?%,( < +O%,( < +D' =%(D' =%(DD' =A@BBBB0B%(D' =1:Bvisible*o3>+#.<*,%(D' =-s6Bwipe(left)*<3<*,DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+#.<*,%(+p+0+, ++0+, +" ! 3& ph00P(  0 0  xsWW1?Rectangle 2"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!z,݃drs/downrev.xmlDN0EHkؠ!HBݪxmvO(l7Mz,e9s-ݲp3I)M%c45$D 3ifC}*!g(@eRF?*.#\I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!ˋdrs/downrev.xmlDn0Ek*uWP Ƀvd$}.;:WgT:6Z8F:7֥lshp#n4>Rw% RPyߦ"nlZҡ+UC%W +uXuEfzNuf&2Sa |_x6IN~;Zy%UPK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!ˋdrs/downrev.xmlPKp  <$ 0 6. Agree on the action to be taken. (This step is often missed and it s the most important one. Close on a positive note and ask them to get back to you on the outcome.).p d   0 ^A?)?Picture 5PP  0  xu1?Rectangle 8 N     0  u0e0e8c8c    ??Rectangle 2"PK!Zf[Content_Types].xmlMO &2WR=cJ`F0iK`#̼vLw 9uSq:w`G ^i ½KI)c/ $oVjTMRc|}042ҥCƔM̏P~*ka/8^DkHbL8e i"K\XN\6rco4y@_;oPK!1_a _rels/.relsj0 ѽqCNo^K [ILcX&m߾0XFo;>0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!+pdrs/shapexml.xmlUMo6 x-FEb m#0,$Қ"Ur!͡(v= 7oGbi]mtGIֻy~y )?I?/]av6b0py%>VjJc1Ak 5HKvc"I2pE{d;%Y}`#dmш)w\FӬ*&5/e;`5b)'|:K~c ٺXK,Xdz SgSXC Yt6Lɟ#b)$D%_;꼴۪xaE|ʯ'$Eg@GPAY־V8B!1)KeRb9_qREzۅ?ޛDdn\)x0ȣ2+ W',J|4#'&,^zKARD5ɲѳۓ$Z N2`dkZVXhvΒ,3,;[IMlXPc_rjMdSw`L7\y<'xe`kӃƞ5Շx8~~v;WeO" \Xɿmql:|$H^@LIPK-!Zf[Content_Types].xmlPK-!1_a /_rels/.relsPK-!+p*drs/shapexml.xmlPK-!Adrs/downrev.xmlPK  0 N6 Steps to Conflict Resolution (cont d)( ( ( 0  z u1?Rectangle 12@ N    ___f3f___PPT10..(}u+DK' = @B D' = @BA?%,( < +O%,( < +D' =%(D' =%(DD' =A@BBBB0B%(D' =1:Bvisible*o3>+#.<*0%(D' =-s6Bwipe(left)*<3<*0DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+#.<*0%(+p+0+0 ++0+0 +"# =& P 4(  4w   4C *Group 23#"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!0\drs/downrev.xmlDOk@ouDĊP#Lٷ!͟o-zf76M#z\mYA@V\*?pYccL ͞h;'g_a6tKn;>Ȯ!M#WQ* *li_Q8lqO5I|6 i+nPK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!0\drs/downrev.xmlPK ,$D 4  4  zDwcc1?Rectangle 15 ` ,$D  N     4  zEwf1?Rectangle 22`   N    4 fu1?Text Box 16@  Conflicts are:2 2EE   4  zugֳgֳ?Rectangle 18"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!=hdrs/downrev.xmlDJ0!;8lN>Ysf6IIbӽ <|['ӳ|J `dm%|O7 `!U;K`Xb\ز,D ]Cyh:2fn y1cr7m^pmGH؜{]_H1ćWX)?W[mEB<, `൪0Dr`PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!=hdrs/downrev.xmlPK `H$ 0 VInevitable. Potentially beneficial, if appropriate management strategies are used. &W$R Wz 4  z`@wgֳgֳ?Rectangle 19"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!!XqBdrs/downrev.xmlDj1F }0DiUVHK7&Yt}C/ 㬷@HN02U)%|K`>QY䲹᳦l4dդѰ&:ɕØ3!\B==°մ-<OClAqh дWR\, `>Sn7?PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!!XqBdrs/downrev.xmlPK  0H$ 0 LNow that you know the  main causes of conflict and different conflict resolution approaches , you are better equipped to recognize and deal with any future conflicts.x B 4  Aw1?AutoShape 21   N    4 # **A?1?Picture 9`0  4 # Rf??Remember Arial BlackWordArt 140  ___f3f? 7 ___PPT10 .+pmmD ' = @B D: ' = @BA?%,( < +O%,( < +D' =%(D' =%(D7' =4@BBBB%(D' =1:Bvisible*o3>+#.<*4%(D' =-s6Bwipe(left)*<3<*4DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+#.<*4 %(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+#.<*4 U%(D' =%(D' =%(D@' =A@BB BB0B%(D' =1:Bvisible*o3>+#.<*4%(D' =-o6Bdissolve*<3<*4+p+0+4 ++0+4 +"_ F& p8(  8 8  xFwm1?Rectangle 8 N    8  x Gw1?Rectangle 2PP N    8  x@Hw0e0e?Rectangle 3"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!J3drs/downrev.xmlDQO0M%M:02)Q#bbV6xrNou|m(F6JGt35$BVsi;!(!( 9eEȶdbwNc).v>IXPaKʯ÷fǗt^l )۫~},Pww/j+L6v||Zr`ԍ?PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!J3drs/downrev.xmlPKH$ 0 6 The Power of Communication through Listening Empathetic Listening and Compassion for People J_ < Z] ` 8 XA??Picture 4pw ` 8C *Group 10#"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!0\drs/downrev.xmlDOk@ouDĊP#Lٷ!͟o-zf76M#z\mYA@V\*?pYccL ͞h;'g_a6tKn;>Ȯ!M#WQ* *li_Q8lqO5I|6 i+nPK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!0\drs/downrev.xmlPK`,$D2 8  tJwccuN')?Oval 5 N   $ 8 dLw1?Text Box 6p@` Strategies for Prevention, nG(0   ___f3f5 - ___PPT10 ..4sC+D' = @B DX' = @BA?%,( < +O%,( < +D' =%(D' =%(DM' =4@BBB B%(D' =1:Bvisible*o3>+#.<*8%(D' =-6B-randombar(horizontal)*<3<*8DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+#.<*8/%(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+#.<*8/_%(+8+0+8 +" J&  <(  <Iw @ <C *Group 12#"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!0\drs/downrev.xmlDOk@ouDĊP#Lٷ!͟o-zf76M#z\mYA@V\*?pYccL ͞h;'g_a6tKn;>Ȯ!M#WQ* *li_Q8lqO5I|6 i+nPK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!0\drs/downrev.xmlPK@,$D 2 <  p`0yPP1?Oval 10@ N   .2 <  t1y1?Oval 6,$ N     < ^A??Picture 5 d <  xMw0e0e?Rectangle 2 0H$  0 lHow well we Listen, E  <  x@u0e0e?Rectangle 3"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!}drs/downrev.xmlDN0Mxx'3˜BP#!vi+B/O7war^Y#`8H)Tp(2`>XCna>M1jvtهE9 Chs}YF?-Ȏi tQ&ɈkT&.Ҳuxʊea7in ,PZ}?Z2Jܡ1PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!}drs/downrev.xmlPK H$ 0 \55% Non-verbals and Body Language 38% How we say words and sounds we make 7% Words we use 0] #\G ] <  *R?How we communicate: Arial BlackWordArt 8  < f E1?Text Box 110] p#1, 2EA   ___f3f  ___PPT10 ..5G+ݒDE ' = @B D ' = @BA?%,( < +O%,( < +D\' =%(D' =%(D' =4@BBB B%(D' =1:Bvisible*o3>+#.<*<%(D' =+4 8?RCBBCB#ppt_wB*Y3>B ppt_w<*<D' =+4 8?\CB#ppt_hBCB#ppt_hB*Y3>B ppt_h<*<DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+#.<*<"%(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+#.<*<"J%(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+#.<*<J]%(+8+0+< +"q& [ S  @; (  @v @ @C (Group 8"@ 2 @  n7yPP1?Oval 2@ N   2 @  t9y1?Oval 3 N     @ ^A??Picture 6 : @  x`3y0e0e?Rectangle 2p  0 nHow well we Listen. $E  @  ~4y0e0e?Rectangle 3"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!pVdrs/downrev.xmlDN0HHܨ EVqILMRudo8q4omvDDzG ֫ RLOϏ5=8B m64Dƚ[ JcK)CӡaFS4^2ϲBZSz6d4{1=~2@0?b3s+QFA~}[k{S$TAnPK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!pVdrs/downrev.xmlPK PH$ 0 Listening is an art of actively paying attention to a person s words, nonverbal cues, and feelings that are indirectly expressed. We listen to what he or she says, feels and expresses through gestures.   @  *R?How we communicate: Arial BlackWordArt 7 p @ l`6y1?Rectangle 9D= b#2 E   ___f3f___PPT10n..5G+ܥD' = @B D' = @BA?%,( < +O%,( < +D' =%(D' =%(D@' =A@BB BB0B%(D' =1:Bvisible*o3>+#.<*@%(D' =-o6Bdissolve*<3<*@+8+0+@ +"&    Dl (  Dv @ DC (Group 2"@ 2 D  n`?yPP1?Oval 3@ N   2 D  t@y1?Oval 4 N     D ^A??Picture 5 : D  x:y0e0e?Rectangle 2p  0 nHow well we Listen. $E  D  ~I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!/aKKdrs/downrev.xmlDN0HHܨRVB\x%&):4y{,p}d:1e"A\Yr;ˤ`&smO 9*hBs)}ՐA=q 1Zj7\&I& 鱡c(=c1h@xuWvZrf7)C1Vr `ԍ 7?PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!/aKKdrs/downrev.xmlPK PH$ 0 We listen to what the person  means by comparing his or her words with the feelings we get from the nonverbal language. We listen to how a word is used, how a sigh is expressed, how the voice sounds, and what the face shows.   D  *R?How we communicate: Arial BlackWordArt 8 p D l=y1?Rectangle 9D= b#3 E   ___f3f___PPT10n..5G+ܥD' = @B D' = @BA?%,( < +O%,( < +D' =%(D' =%(D@' =A@BB BB0B%(D' =1:Bvisible*o3>+#.<*D%(D' =-o6Bdissolve*<3<*D+8+0+D +"S( x p  HX (  Hv @ HC (Group 2"@ 2 H  nHyPP1?Oval 3@ N   2 H  tIy1?Oval 4 N     H ^A??Picture 5 : H  xBy0e0e?Rectangle 2p  0 nHow well we Listen. $E  H  ~Cy0e0e?Rectangle 3"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!&vdrs/downrev.xmlDMO0DHkQV|*4$%^G&M=8fFom+q`>K@ 4T)=_܀*0f}zҙqGPp%"B]&e(k:\VscV.$V7jCw[).=CtJw Gog_ԋQ/A7fWnTPK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!&vdrs/downrev.xmlPKH$ 0 Extreme and concentrated listening requires a lot of patience and open-mindedness on the part of the listener. It is important to make the client feel that you are listening.   H  *R?How we communicate: Arial BlackWordArt 8 p H lEy1?Rectangle 90= b#4 E   ___f3f___PPT10n..5G+ܥD' = @B D' = @BA?%,( < +O%,( < +D' =%(D' =%(D@' =A@BB BB0B%(D' =1:Bvisible*o3>+#.<*H%(D' =-o6Bdissolve*<3<*H+8+0+H +"W(    L (  Lv @ LC (Group 2"@ 2 L  nzPP1?Oval 3@ N   2 L  tz1?Oval 4 N     L ^A??Picture 5 : L  xKy0e0e?Rectangle 2p  0 nHow well we Listen. $E  L  ~Ly0e0e?Rectangle 3"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!3Wdrs/downrev.xmlDN0EH5HCiVRDL+LPThu)v})CFΓ$V*cwY)GivOqJ]^w GOW^"]8l/_^AQPK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!3Wdrs/downrev.xmlPKpH$ 0 *Use good nonverbal behaviors like eye contact, nodding the head, touching the hand, etc. Restate the words of the person to let him or her know that he or she has been heard. This can help to clarify what the person has expressed.   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Tq;n[hj_PP*5^@<<-tB|&+;0w Mi.!A_Z`x)o4rktlX*rB5654{[Pmwgn6k>(FYy%l.xA j| 7)Iں_U6pD"x˳2Y Y IwBDpuFowzEW6kkL6 U,sQW2>zˣ쫗?lGhWӪEߝMgȂ tk+i$Jnܢ% $ܫ c|:t:57PK!edrs/downrev.xmlDN0DHHܨ"UVT-KvӔY[&׋BqVn}u"&dgRpk폼qZ!kT`Rj)cca8w{C+uc^^\: h7p>w}c#T)uy1߁H4=t_z :}7u*PK-!Zf[Content_Types].xmlPK-!1_a /_rels/.relsPK-!bS *drs/shapexml.xmlPK-!egdrs/downrev.xmlPKnp n$D :2___PPT9  N    l  x1?Rectangle 7@ X E}}   l fઈ?6Slide Number Placeholder 4F@ l*    l d1?Text Box 9"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!"بdrs/downrev.xmlDMK@EaxZ$vZ*+]d^hMɿwp˽˙/ӊo,+H' +=5IHˋ9ڞyM&T"B稠˥eMvı;Zg0*#ܴ.If`ƎV5ߛQi;,>l *u}5<>4FEkYfm,\9Q0FUPK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!"بdrs/downrev.xmlPK B,$D EThink about the messages given by the following: a firm handshake; a timid tap on the shoulder; a warm bear hug; a reassuring pat on the back; a patronizing pat on the head; or a controlling grip on your arm.&8 n2G  n l  ~ 0e0e?Rectangle 2``  0 BTypes of nonverbal communication & body language,C B$0 C  l f@1?Text Box 11``  v(#2)0 2GA   l fA?)?Picture 17 `]  l  z`PP1?Rectangle 18@ N      l f1?Text Box 20 -  v Space. 2EA   ___f3f___PPT10.(}u+?khD' = @B D' = @BA?%,( < +O%,( < +D' =%(D' =%(DF' =A@BBBB0B%(D' =1:Bvisible*o3>+#.<*l%(D' =-u6Bwipe(right)*<3<*lD' =%(D' =%(D@' =A@BB BB0B%(D' =1:Bvisible*o3>+#.<*l%(D' =-o6Bdissolve*<3<*l+p+0+l ++0+l +"- 0p(  p p  xPP>?Rectangle 3`@@ N    p fP?6Slide Number Placeholder 4F@ l*    p  x0e0e?Rectangle 3"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!TPdrs/downrev.xmlDQO0M5M:BP`b\K7]o6>9N8cAra|Yc\(rq}5B3贏F$1vb8u-9m+GYv/-6jh]S?Zty\Mft|MMzcь_ԫVqra$TA.~PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!TPdrs/downrev.xmlPKP0H$D 0 Effective communication and the development of effective listening skills is critical for recognizing and preventing a  Conflict from turning into a  Crisis . 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